Frequently Asked Questions
Here you will find answers to the most frequently asked questions about our canned bread, storage, shipping and ordering.
Do you have any other questions? Feel free to contact us anytime – we'll be happy to help you personally.
General questions
The contents are identical for both label lines – it is always the same high-quality Deiser's canned bread/cake.
The difference lies solely in the label design:
Ready-2-Survive : We supply this line to, among others, the Austrian Armed Forces. It is particularly valued in the prepper and survival scene, as the label is specifically geared towards crisis preparedness and outdoor adventures.
Deiser's Original : This is our colorful version. It is especially popular with campers, hikers, and families, and brings cheer to every outing.
Our canned bread is purchased by, among others , BBG – Bundesbeschaffung GmbH , the Austrian Armed Forces , various municipalities and district authorities , hospitals and state police directorates .
The label was by no means applied upside down by mistake – after all, no cake should be upside down.
Since we fill the tin with the cake top first, so that the moment of enjoyment can later be effortlessly removed along with the paper baking tin, the label is deliberately applied mirror-inverted.
Our cake simply prefers to stand on its feet, and therefore we also store it correctly.
Please note: When paying by eps transfer, the amount is first transferred to the account of our webshop provider SHOPIFY.
Since Shopify's European headquarters are located in Luxembourg, the IBAN begins with LU.
SHOPIFY then reliably transfers the amount to our Austrian company account – thus, the payment process is completely correct.
Quality and ingredients
We recommend enjoying the bread within 3 days of first opening; this also applies to our cakes.
Yes! Ideally, after opening the tin, let the bread "breathe" for about 10 minutes before eating it for the first time. This makes it taste even more aromatic.
The hissing sound is caused by the negative pressure released when the can is opened. This is a quality feature that shows that the can was still hermetically sealed and under vacuum .
The cans are packed very tightly. Tip: Open the can from both sides —this makes it easier to squeeze out the bread.
Our whole rye bread, rye mixed bread, and hemp bread do not contain soy grits or soy lecithin in their ingredient lists, making them good alternatives for people with a soy intolerance.
These three types of bread are also suitable for people with fructose intolerance.
Unfortunately, if you suffer from celiac disease or gluten intolerance, we do not have a suitable bread type in our canned bread range. For a wheat allergy, our classic, the whole rye bread, is a well-tolerated and recommended bread.
Lactose-intolerant people can enjoy any bread type from our range.
All the canned breads we offer are vegan. Thechocolate cake and the lemon cake contain egg and dairy components and are therefore not vegan.
No. Ourchocolate cake and our lemon cake are baked exclusively with high-quality rapeseed oil and sunflower oil – completely without palm oil.
Our other products, namely the canned breads, do not contain oil.
Our products are produced in accordance with the Austrian Food Law (in its latest version).
We use food cans for our breads and cakes. These are tinplate cans with a bisphenol-free (BPA-free) inner coating.
Yes, our tin cans are 100% recyclable and feature a bisphenol-free inner coating—safe for you and environmentally friendly to dispose of.
Tip : The empty cans can also be wonderfully reused – for example, as a storage box in the kitchen, as a flower pot, for pens and utensils, or for crafts with children. This way, you can give the can a second life before it goes into recycling.
Our baked goods are produced in an energy-autonomous production facility in Lower Austria – independent of external energy suppliers, with a focus on sustainable processes and responsibility for the environment and the future.
Orders & Delivery
Orders are usually dispatched from our warehouse within 2–4 business days.
We pack your order in sturdy cartons and ship with our partner GLS. Up to 24 cans fit into one carton; for larger quantities we send two cartons. All cans are carefully secured with eco-friendly packaging material. Our cartons are sealed with red tape to minimize transport damage.
Yes, it is possible to pick up your order in person. Please send us an email to team@deisers.com or arrange an appointment by phone. Please note that we do not have a physical store, and you can only pick up your order from our production facility at the agreed time.
Shipping costs vary depending on the delivery country and the weight of the ordered goods. We deliver to seven different zones within the EU and we ship up to a weight of 30 kg (48 cans).
If your order is heavier or is going to a country outside the EU, please email team@deisers.com and we will try to arrange a customized delivery.
Of course, you are welcome to order more than 48 cans from us. To find a suitable shipping method for larger quantities, please send us an inquiry to team@deisers.com .
Yes, within Austria your delivery will be free of charge for orders of 24 or more cans.
Of course! Please contact us by email at team@deisers.com
Due to the manufacturing process, our cakes are wrapped in baking paper inside the tin. Please remove this before consuming the product!
Returns and complaints
If you would like to return products purchased from us, you can do so within 14 days of purchase – provided the goods are still unopened and in their original packaging . Please note that we can only accept returns of fully sealed products, and you are responsible for the return shipping costs.
The return must be announced in advance by email to team@deisers.com .
Once we receive and inspect your return, we will refund the value of the goods (excluding shipping costs) as quickly as possible.
The easiest way to return the cans is to use their original carton . Please ensure proper packaging so the products arrive undamaged.
You are responsible for the return shipping costs. Once we receive and inspect the goods, we will refund the value of the goods (excluding shipping costs). If damage occurs during return transport, the refund may be reduced accordingly.
Please first carefully check whether your order was actually delivered incomplete. If this is the case, please send us a photo of the goods received and a brief description of the missing items (ideally along with your order confirmation or invoice).
After our review, you will receive a response within 2-4 business days , and we will send you any missing products as soon as possible.
Please note: Orders with more than 24 cans will automatically be shipped in two boxes .
Minor dents or indentations on the can do not constitute grounds for a complaint . Despite careful packaging and shipping, such pressure marks can occur during transport – however, the product and packaging remain undamaged.
However, if the damage is more extensive or if your order arrived damaged, please inform us immediately . Send us a photo (especially of the can's tear-off lid) and a brief description of the damage to team@deisers.com .
We will address your request within 2-4 working days and, after verification, will of course resend the ordered goods to you.
Unfortunately, due to hygiene and health regulations, we cannot accept returns of opened products. If you no longer wish to use our product yourself, perhaps you can find someone in your circle who would like to try Deiser's canned bread or cake.
If your product has a serious defect, please send us a photo and a detailed description of the defect to team@deisers.com so we can address it as quickly as possible. Please be patient; we will get back to you within 2-4 business days and, if necessary, send you a new product.
Storage and shelf life
Our canned breads and cakes have a shelf life of at least 10 years when stored properly. The exact best-before date can be found printed on the can lid or bottom.
We recommend enjoying the bread (and cakes) within 3 days of first opening.
Please store in a dry place , protected from frost and heat . A pantry, cellar, or cupboard with stable temperatures is ideal
Yes, for long-lasting foods like our canned bread, it is advisable to check your stock every few years and replenish it if necessary. We recommend consuming the bread after about 4–8 years , although it will keep for at least 10 years.
For long-lasting foods, it's recommended to rotate your stock regularly. This means using older products first and adding new ones. For our canned bread, the recommended turnaround time is approximately 4–8 years , although they have a shelf life of at least 10 years.
Sie haben Fragen – wir haben Antworten. Hier finden Sie alles Wissenswerte rund um Deiser's Dosenbrot und Dosenkuchen: übersichtlich, ehrlich und so vollständig wie möglich.
Haltbarkeit & Lagerung
Wie lange ist Dosenbrot haltbar? Wie und wo lagere ich es am besten? Was passiert nach dem Öffnen der Dose? Diese und weitere Fragen rund um die lange Haltbarkeit unserer Produkte beantworten wir hier – damit Ihr Vorrat zuverlässig bleibt, wenn Sie ihn brauchen.
Zutaten & Verträglichkeit
Was steckt wirklich drin? Sind die Produkte vegan, laktosefrei oder glutenfrei? Welche Brotsorten eignen sich für besondere Ernährungsweisen? Wir legen alle Karten auf den Tisch – keine E-Nummern, keine versteckten Zusatzstoffe, keine Überraschungen.
Versand & Lieferung
Wohin liefern wir? Wann wird versendet? Was kostet der Versand? Hier erfahren Sie alles über unsere Versandtage, Liefergebiete innerhalb der EU und was Sie bei der Bestellung beachten sollten.
Bestellung & Bezahlung
Mindestbestellmengen, Zahlungsmöglichkeiten, Probierpakete – wir erklären, wie eine Bestellung bei Deiser's funktioniert und welches Paket zu Ihren Bedürfnissen passt.
Ihre Frage ist nicht dabei? Schreiben Sie uns gerne direkt an team@deisers.com – wir helfen schnell und unkompliziert weiter.